Our POLICIES

At Intek Otto, we take pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Please review our return policy below for information regarding returns, exchanges, and refunds.

RETURNS & ELIGIBILITY

We accept returns on eligible U.S. orders within 30 days of delivery.



To initiate a return, please email info@intekotto.com with your order number and reason for return. All returns require prior authorization before being shipped back to us.

Returned products must meet the following requirements:

• Be in new, unused, and resellable condition.
• Show no signs of installation, modification, damage, or wear.
• Include all original components, hardware, and accessories.
• Be packaged securely to prevent damage during return shipping.
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Careful test-fitting is permitted, provided the product remains in new condition with absolutely no signs of use, installation, or damage.

All returned products are subject to inspection upon receipt.

RESTOCKING FEES

No restocking fee applies to products returned in new, unused, and fully resellable condition.

Products returned with minor cosmetic imperfections, missing packaging, or other conditions affecting resale value may be subject to a restocking fee of up to 25% of the product purchase price.

Products showing significant wear, installation damage, modification, or other conditions that make them unsuitable for resale may be refused for a refund.



Intek Otto reserves the right to determine return eligibility and applicable restocking fees based on the condition of the returned product. Any applicable deductions will be communicated following inspection.

RETURN SHIPPING

Customers are responsible for all return shipping costs associated with standard returns and exchanges, unless the return results from an error by Intek Otto or a confirmed product defect.

Original shipping charges, including expedited shipping fees, are nonrefundable for standard returns.



We recommend using a trackable and insured shipping method. Customers are responsible for ensuring returned products arrive safely and in acceptable condition.

REFUNDS

Once your return has been received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 5 business days of receiving and inspecting the returned product.

Please allow additional time for your bank or payment provider to process and post the refund.

Refunds will not be issued before the original merchandise has been received and inspected.

EXCHANGES

Need a different product? We're happy to assist with an exchange on eligible U.S. orders.

Please contact info@intekotto.com within 30 days of delivery to request an exchange.

Exchanged products must meet the same eligibility and condition requirements outlined in this policy.

Replacement products will be shipped after the original merchandise has been returned, inspected, and approved.



Any difference in product pricing or applicable shipping charges will be the responsibility of the customer. Additional payment or refunds will be arranged before the replacement product ships.

VEHICLE FITMENT & COMPATIBILITY

Customers are responsible for confirming product compatibility with their specific vehicle, application, and modifications before purchasing.

Intek Otto provides product descriptions and fitment information to assist with selecting the appropriate components. However, vehicle modifications, aftermarket accessories, and variations in vehicle configurations may affect compatibility.

Products ordered incorrectly due to customer selection or vehicle modifications are subject to our standard return policy.

If you have questions regarding fitment, we encourage you to contact us before placing your order.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, incorrect, or with missing components, please contact info@intekotto.com as soon as possible, preferably within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping box, when applicable.

We will review the information and determine the appropriate resolution, including replacement parts, an exchange, or a refund.

For approved returns involving shipping damage, incorrect merchandise, or confirmed manufacturing defects, Intek Otto will provide a prepaid return shipping label when a return is required.



Please use the provided label unless alternative arrangements have been approved.

MANUFACTURING DEFECTS

We stand behind the quality and craftsmanship of our products.

If you believe a product has a manufacturing defect, please contact us with your order number, a description of the issue, and supporting photographs.

Manufacturing defects will be evaluated separately from standard returns and may qualify for repair, replacement, or another appropriate resolution.

Damage resulting from improper installation, misuse, accidents, unauthorized modifications, or normal wear and tear is not considered a manufacturing defect.

Additional warranty terms, where applicable, will be provided separately.

INTERNATIONAL ORDERS

All international orders are final sale and are not eligible for standard returns or exchanges.

Customers are responsible for confirming vehicle compatibility and reviewing their orders carefully before purchasing.

International customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by their destination country.



If an international order arrives damaged, incorrect, or defective, please contact us so we can evaluate the issue and determine an appropriate resolution.

QUESTIONS OR RETURN REQUESTS

For questions regarding returns, exchanges, product compatibility, or order concerns, please contact:

Intek Otto Email: info@intekotto.com

We appreciate your business and thank you for choosing Intek Otto.

This policy applies to voluntary returns and exchanges. Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.